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Privacy Policy

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Potens Wellness Clinic
Effective Date: 03/15/2026

Potens Wellness Clinic (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit information through our forms, or interact with our services.

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Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website

  • Online appointment requests and forms

  • Email, phone, and SMS communications

  • Any related digital services we provide

By using our website or services, you agree to the practices described in this policy.

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Updates to This Policy

We may update this Privacy Policy periodically. When changes are made, the revised version will be posted on this page with an updated effective date. Continued use of our services after changes are posted indicates your acceptance of those updates.

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Medical and Health Information

As a healthcare provider, we handle certain health-related information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

In the event of any inconsistency between this Privacy Policy and our official Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to protected health information.

Please note that general website forms, email, or SMS may not always be fully secure methods for transmitting sensitive health information.

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Information We Collect

1. Information You Provide

We may collect personal information you voluntarily submit, including:

  • Name, phone number, and email address

  • Mailing address

  • Appointment requests and service inquiries

  • Health-related information you choose to share

  • Communication preferences (SMS or email opt-ins)

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2. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and general location data

  • Browser and device type

  • Pages visited and time spent on the site

  • Referral sources and interaction data

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3. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality and performance

  • Understand user behavior and site usage

  • Customize your experience

You can modify your browser settings to decline cookies; however, doing so may affect how the website functions.

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How We Use Your Information

We use collected information to:

  • Schedule and manage appointments

  • Communicate with you, including confirmations and reminders

  • Send marketing communications if you opt in

  • Improve our services, website functionality, and patient experience

  • Maintain internal records and business operations

  • Comply with legal and regulatory obligations

  • Protect against fraud, misuse, or unauthorized activity

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Communications and Marketing

If you provide your contact information, you may receive:

  • Appointment reminders and service-related messages

  • Follow-up communications

  • Promotional emails or SMS messages (if you opt in)

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Replying “STOP” to SMS messages

  • Contacting us directly

Please note that you may still receive necessary administrative or service-related communications.

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Third-Party Services

We use trusted third-party providers to support our operations, including:

  • Scheduling and patient management platforms (e.g., JaneApp)

  • Email and business tools (e.g., Google Workspace)

  • Website analytics services

  • Payment processors

These providers may access personal information only as needed to perform services on our behalf and are expected to safeguard your data.

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Sharing of Information

We do not sell your personal information. We may share information:

  • With service providers assisting in our operations

  • As required by law, regulation, or legal process

  • To protect the rights, safety, or property of our clinic, patients, or others

  • In connection with a business transaction (e.g., merger or sale)

  • With your consent

We may also share aggregated or de-identified information that cannot reasonably identify you.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection of your data.

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Your Privacy Choices

You may:

  • Request access to or correction of your personal information

  • Opt out of marketing communications

  • Request deletion of your data, subject to legal requirements

To make a request, please contact us using the information below.

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Third-Party Links and Platforms

Our website may contain links to third-party websites or allow interaction with social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

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Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them without appropriate consent. If such information is identified, we will take steps to remove it.

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No Third-Party Rights

This Privacy Policy does not create enforceable rights for any third party.

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Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Potens Wellness Clinic
2800 NE Kendallwood Pkwy, Ste 3, Gladstone, MO 66219
(816) 396-7397
info@potenswellnessclinic.com

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